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About the Program

Pilgrim Experience Program is one of many programs that have been launched under the umbrella of Saudi Vision 2030. The program seeks to enhance the experience and the ability of Hajj and Umrah, and the services provided to Pilgrims. Thus, enriching their spiritual experience, and reflecting the real image of the Kingdom as it serves the Two Holy Mosques. Such an aim can be attained through enlarging the absorptive capacity of our ecosystem. The program also works with success partners to develop and improve our ecosystem with the aim of becoming an enabler for the private sector.

The program is affiliated to the Council of Economic and Development Affairs. It was announced and launched by the Custodian of the Two Holy Mosques at Al Safa Palace in Mecca during the last ten days of Ramadan 1440 AH, May 2018.

The Objectives of Pilgrim Experience Program

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Facilitating the process of hosting more Umrah performers and their access to the Two Holy Mosques

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Providing high-quality services for pilgrims and Umrah performers

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Enriching the spiritual and cultural experience of pilgrims and Umrah performers

Success Partners

The Sector in Numbers

30+
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participations of Governmental Entities

186+
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Countries

87%
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General satisfaction index for services in Hajj

355
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services provided during the Hajj season

225
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pilgrims who have completed their
entry procedures through the Mecca Road Initiative

350 Thousand
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workers in the sector's services

68 Thousand
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guided tours in accordance with the planned pilgrimage route

1 Thousand
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media materials about the Hajj
Most of them have been circulated internationally

22.5 Million
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pilgrims and Umrah performers from inside
and outside the Kingdom for the year 1440 AH

Guests Journey

First ImpressionEasy and Welcoming

1

Pre Arrival

2

Arrival & Departure

3

Mobility

Performing RitualsSeamless and Secure

4

Haramain & Holy Sites

5

Health & Safety

Enriching The ExperienceComfort and Culture

6

Hospitality

7

Exploring KSA

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First ImpressionEasy and Welcoming

Before Arrival

  • How and when to go for Umrah
  • External agencies
  • Umrah Packages
  • Personal Planning
  • Availability of Flights and Accommodation
  • Type of Visa Issuing

Arrival and Departure

  • Airport Capacity and Services
  • Other Access Points
  • The Travel Mechanism
  • Bags and Customs
  • Waiting for Transportation
  • Welcoming and Reception

Transportation

  • Means of Transportation
  • Highways
  • Road services
  • Transportation inside cities
  • Roads inside cities

Performing RitualsSeamless and Secure

The Two Holy Mosques and the Holy Sites

  • Great Mosque of Mecca
  • Prophet's Mosque
  • Holy Sites
  • The Unique Experience
  • Public Services
  • Infrastructure

Health and Safety

  • Medical Services
  • Security and Safety at all Stages
  • Insurance Coverage

Enriching The ExperienceComfort and Culture

Hospitality

  • Accommodation Capacity
  • Quality of Accommodation
  • Accommodation Options
  • Food

Discover the Kingdom

  • Islamic Historical Sites
  • Tourism Services
  • Entertainment
  • Retail
  • Commercial Services

Reports

image Umrah Journey Guide
image The first issuance of the periodic report on the role of the non-profit sector in serving the guests
image The second issuance of the periodic report on the role of the non-profit sector in serving the guests
image The third issuance of the periodic report on the role of the non-profit sector in serving the guests
image The fourth issuance of the periodic report on the role of the non-profit sector in serving the guests
image Executive summary to study the role of the non-profit sector in serving the guests